CONVID19/CORONAVIRUS CANCELLATIONS AND REFUND POLICY
REFUND POLICY FOR FUNCTIONS, TICKETS AND PRIVATE BOOKINGS (UPDATED 23RD MAY 2020)
For all existing clients effected and concerned about their event and how to proceed we direct you to the ACCC website:
If you have tickets or a function package to visit the show and the show is not going ahead because of government restrictions:
For all events being cancelled, the deposit/or full payment will be held in credit. Bookings can now be moved up to 24 months into the future with all fees and deposits held in credit. You can rebook your event in at any time.
I bought tickets/hired a stripper/waiter for an event but no longer wish to proceed due to concerns about COVID-19. Am I entitled to a refund?
If you no longer wish to attend an event due to concerns about COVID-19, this may be treated as a ‘change of mind’. You should contact the event organiser to see if you are entitled to a remedy such as full or partial refund, credit note or voucher.
Terms & Conditions
TERMS AND CONDITIONS FUNCTIONS, PACKAGES AND THE SHOWS
Magic Men wishes to advise you of the following Terms & Conditions in relation to our cabaret show, functions held at our venues, the hiring of a Private Stripper or a topless waiter/s. Guests must be over the age of 18 years old and must be able to provide I.D to guarantee entry.
A deposit is required to secure a booking o a reservation for your group. The final numbers for your group are not required until the week of the event. On the Monday of the week of the event is the only time when your final numbers are expected (we require you to commit your exact number on the week of the event). The final outstanding amount can be paid on the night at the door or 1 week prior if you would like to do a bank transfer/EFT payment.
All packages and private lounges are subject to availability. Topless waiters are provided for the entire duration of time you’re in the private lounge and are assigned according to the size of your group. Extras may be requested and we are happy to customise a package suited to you however additional costs may apply.
A 3% surcharge applies for all Visa and Mastercard credit card payments.
TERMS AND CONDITIONS FOR HOME VISIT PERFORMERS AND WAITERS
Terms and Conditions of booking our entertainers.
You must be over the age of 18 to make a booking and hire our entertainment. Our aim is to provide quality entertainment to our customers, however, we must first and foremost ensure a safe work environment for our girls/guys. Upon booking your entertainment you are agreeing to be bound by the following terms and conditions. You cannot touch our staff inappropriately. Our strippers may allow guided touching ie.thighs, buttocks, or breasts/chest. This choice is up to the individual entertainer and you may only touch the areas the stripper directs you to touch during the entertainment.
Please note as the performers are highly booked out on Fridays & Saturdays the time you book will always be approximate. You cannot be obscene or insult the performers in any way. We will not provide x-rated shows to functions where men are present. You may be required to provide a room for the entertainer to change into his/her costume. If you are planning your entertainer to be a surprise, please let us know when booking. We will organise the performer to be in costume upon arrival.
You are required to pay your entertainer in cash when they arrive before the show commences.
REFUND POLICY for functions booked or packages booked
1. The hirer may cancel their booking within 7 days of payment of the deposit, and receive their deposit back in full less the administration fee (20% of the deposit).
2. If the hirer cancels their booking after 7 days of booking, their deposit will not be refunded.
3. If the hirer cancels their booking within 14 days prior to the date, the full hire amount is to be paid by the hirer.
4. If the hirer books within 14 days of the booking date, then cancel, the hirer will forfeit the deposit in full.
For late payment a penalty fee may apply.
Before contacting us to cancel your package because your event is not going ahead or the party is cancelled, please consider a change of date as a way to keep your deposit and use it for a girls night out on another date. We allow one free change to your booking date/package. Any subsequent changes after this will incur a further deposit equivalent to the one initially made to keep the booking still.
Administration Fee Applies to Cancellations and is usually calculated at 20% of the deposit made.
REFUND POLICY for tickets booked to the stage show
Purchased tickets for the stage show are non-refundable, non -redeemable and non-transferable to another person. Please select the date carefully and contact us if you have any enquiries. Unless the event you have purchased a ticket for has been cancelled or rescheduled, or there are legal requirements that provide otherwise (including those of the Australian Consumer Law), tickets cannot be exchanged or refunded. If an event is rescheduled, you will be offered equivalent seats at the rescheduled event. If you are unable to attend the rescheduled event or an event is cancelled entirely, you are entitled to a refund of the face value of the tickets and the per ticket booking fee.
REFUND POLICY FOR HOME VISIT PERFORMERS AND WAITERS
If you have paid your deposit, and it is confirmed by our staff member. If you decide to cancel your booking for any reason such as “change of mind” or “event is not going ahead” after paying your deposit, you will forfeit your deposit. We allow one free change to your booking date/package, this is to help you keep the initial deposit you have made and use it for another occasion and time in the future. Any subsequent changes after this will incur a further deposit equivalent to the one initially made to keep the booking still.
Please note, we understand that unforeseeable events (specifically deaths, wedding cancelled, sickness and unforeseen accidents) do occur, with that in mind we do allow one change to the booking free of charge. Any changes after, are subject to what we have left and also incurs additional fee equivalent to the deposit to still keep the booking. This change must be done 1. in writing and 2. at least 1 week prior to the event.